Of course you can, we are sure that you will like your purchase, and we want you to be totally satisfied, but if it's not what you were after just send it back. Don't worry about how long you've got either, we give you a whole year to return your goods. That's all part of our 365 satisfaction guarantee.
Help Centre
Can I return an item if I don't like it?
Related questions
- Can I swap size?
- I have a faulty product
- Can I return my item purchased online to the store?
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- How do I check the status of my return?
- How long do I have to return something?
- Why has my return not been refunded?
- Do you have spare parts?
- What is you Returns Policy?
- How long do I have to return an unused item? I am aware for the next 3 weeks in Chamonix and won't be able to return the item until after that.
- How long will a Refund take?
- How long does an exchange take?
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- Do I have to pay a restocking charge that I have seen listed on some other websites?
- Can I get a refund if the item is the wrong size/or not quite what I thought?
- I've just got back from 2 weeks in Salt Lake, but unfortunately the jacket I ordered wasn't quite the right size, I didn't take it with me, but I have now had it for 6 weeks, is there anything you can do?
- The item that I would like to exchange my order for is showing as out of stock, can I get a refund now and wait for the item to come back into stock?
- I bought a jacket in the Castleford store, but I have changed my mind, can I sent it back for a refund?
- I've had a Surfanic jacket for a year, but I think it may have a small fault with the inside pocket, is there any sort of guarantee? I'm sure it probably doesn't cover a jacket this old, but I thought I would ask.