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Returns

USA Returns

Surfanic are pleased to be able to offer you a no hassle returns service.

If you wish to exchange an item, simply place an order for your required replacement on our website and return the initial item for a refund in full when it is received back in our warehouse. By doing this you can be assured that the replacement item you require is in stock, available for despatch, and will be received by you in the quickest timeframe possible.

Returns Instructions

Returns PDF
Returns PDF

  1. Complete all the information on the returns note enclosed in your order
  2. On the invoice enclosed in your parcel, you will find a pre-addressed returns label. Complete return item details on sticker.
  3. Once completed, attach this sticker to your package and place the completed returns note inside your parcel. If you have the ability to, we recommend taking a copy of this form for your records.
  4. Take the return package to your local postal office, and send to the address on the sticker.
  5. Request a hand written receipt from the cashier at the postal office as your proof of postage.

Returns Policy

Surfanic International Ltd is confident that you will be very happy with your purchase, however if you wish to return any item we will be happy to offer you a full refund

  • All goods returned must be in a new and unused condition, and returned with the original proof of purchase.
  • Returned items must be received within 365 days of delivery to qualify for a refund.
  • Return items received after 365 days of delivery will not be refundable and will not be credited.
  • Gift cards/vouchers cannot be returned or exchanged for cash
  • Please note goods purchased online at Surfanic.com/us cannot be returned at any other Surfanic retailer.
  • Any product purchased from a Surfanic retailer must be returned to that original retailer for a refund or exchange in line with their individual policy.
  • Please note Surfanic do not cover the cost of return postage. Please ensure the correct charge is made for your Return.
  • Additional Information – We recommend using a tracked return postage service allowing up to 10 business days.  If the value of your return is over $200 we recommend paying for additional compensation protection at the postal office.

Your Right of Cancellation

  1. You have the right to cancel the contract from the date the order was placed and up to 365 days after delivery, (beginning the day after delivery).
  2. To exercise your right of cancellation, you must provide us with written notice. You must do this by giving details of the goods ordered and (where appropriate) their delivery. You must write to use at: Surfanic International  Ltd. The Ice House, 1 Fleethall Road, Purdeys Ind Estate, Rochford, Essex, SS4 1NF or Send the information by email to: customer.usa@surfanic.com
  3. Once you have notified us that you are cancelling the contract a member of our customer service team will contact you to arrange the return.
  4. Once you have notified us that you are cancelling the contract, we will refund or credit you as soon as possible (within 30 days). We will refund you for any sum that has been paid by you for the goods excluding any extra charges incurred by us as your request (e.g. express delivery costs).
  5. You have a duty of care, under these terms, to take care of the goods so that they may be sold again as new. We will claim, from you, for the resulting loss in value for goods not kept so that they may be sold again as new.

Returns PDF
Returns PDF

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