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Delivery

Shipping Costs

Delivery Method Order Value Cost
3 - 4 Working Days
DHL
Tracked Service
Under $99.99 $44.99
$100 - $199.99 $34.99
Over $200 $24.99

Postage and Packaging

Every order is shipped directly from the UK. We offer a 3-4 business day postal service with DHL. The stated delivery period within which you will receive your order is approximate. If an item is out of stock we will contact you regarding this . All orders will be sent to the address given by you in your order.

Any order placed outside of business hours may not be shipped until the next business day. Any orders placed outside business hours on a Friday will be dispatched on the following Monday. Please note Surfanic classify a working day as Monday-Friday 9.00am-5pm (excluding National Holidays).

If your parcel does not arrive within the time frames listed above please contact us at customer.services@surfanic.com.

Delivery is to USA & Canada Only

Tracking

All orders are tracked so there is no need to worry about it getting lost. If you have not received tracking information on your despatch confirmation emails then there are two things you can do. The first is to login to your account and check to see if tracking information has been attached to your order and the second is to contact our customer services team and they will help you locate the parcel.

Customs Fees

Shipments form the UK to the USA come under federal import rules and regulations. This means that duties and taxes can be incurred as the parcel enters the country. Now don't panic as our system is designed to work this out and settle it on your behalf. If by some chance we make a mistake and you have to make a customs payment when you receive your parcel please send us the proof of payment and any customs paperwork you are presented with and we will happily reimburse you.

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Surfanic International Ltd